Last updated: October 11, 2026
At Baba Saleh Sports Egypt, customer satisfaction comes first. This policy explains how returns, exchanges and refunds work for orders placed online and in our branches.
Return window
You can return or exchange an item within 7 days of delivery (online orders) or of purchase (branch purchases). After 7 days we can't offer a refund or exchange.
Conditions
- The item is unused, unworn and unwashed, free of damage, stains or odours.
- All original tags, labels and packaging are included.
- You have the receipt, order confirmation or other proof of purchase.
Items that can't be returned
For health and hygiene reasons, these items can't be returned unless they are faulty:
- Underwear, sports bras, compression wear and socks
- Personal care and intimate items
- Items that have been worn, washed or altered
- Items marked "final sale" or "clearance", and gift cards
Damaged, faulty or wrong items
If your order arrives damaged, faulty or not as described, contact us within 48 hours of delivery with your order number and a photo. We'll replace, repair or fully refund it, and we cover the return delivery.
How to return
- Message us on WhatsApp at +20 102 830 5495 or email support@babasaleh.com with your order number.
- Bring the item to any Baba Saleh branch, or we'll arrange a pickup. Our team inspects the item before approving the return.
Unless the item is faulty or wrong, return delivery costs are paid by the customer and original delivery fees are non-refundable.
Exchanges
You can exchange an item for a different size or colour within the same 7 days, subject to availability. If the item you want isn't available, we'll offer store credit or a refund.
Refunds
- Approved refunds go back to the original payment method.
- Cash on delivery and cash purchases: refunded in cash at the branch, or by bank transfer or mobile wallet that you confirm with us.
- Card payments: refunded to the same card; it can take 5–10 business days to appear, depending on your bank.
- Items on sale or promotion can be exchanged but not refunded, unless faulty.
We'll confirm by email or WhatsApp once your return is approved or declined.
Contact
Questions about a return? WhatsApp +20 102 830 5495 or email support@babasaleh.com.